NLEX Hotline Number: Emergency Contact & Road Assistance

For any emergency on NLEX — an accident, a breakdown, a road hazard, or a medical emergency — call the NLEX 24/7 hotline at 1-35000. For a life-threatening emergency such as serious injuries or fire, also call 911, the Philippines' national emergency number. Whichever you call, give your kilometer marker and your direction of travel first so responders can reach you. For the hotlines of every other Philippine expressway, see the full emergency hotlines list.

Your first job is to make yourself visible and get away from moving traffic. Then call for help with a clear location.

1. 1

   Turn on hazard lights

   Switch on your hazard lights immediately so approaching drivers can see you.

2. 2

   Pull over, then get behind the barrier

   If you can, ease the vehicle onto the right shoulder. Get everyone out on the side away from traffic and wait behind the roadside barrier, not next to the car.

3. 3

   Note your location, then call

   Find the nearest kilometer marker and your direction of travel, then call 1-35000. If you cannot see a marker, name the nearest exit or interchange and share your phone's GPS location.

4. 4

   If anyone is injured, call 911 too

   For injuries, fire, or a medical emergency, call 911 in addition to the NLEX hotline. Do not move seriously injured people unless they are in immediate danger.

Give the operator a few specific details so the right help reaches the right place. Location matters most — a kilometer marker plus direction pinpoints you far faster than a nearby town name.