NLEX Hotline Number: Emergency Contact & Road Assistance

For an emergency on the North Luzon Expressway, call the NLEX hotline at 1-35000, or 911 for any life-threatening emergency. Below are the numbers verified directly on nlex.com.ph and what to do while help is on the way.

Aditya Aman, author and expressway expert based in Manila, PhilippinesBy Published Feb 7, 2026Updated Sep 15, 20263 min readEditorial PolicyLives in the Philippines and has driven nearly every Luzon expressway with his family.
NLEX Hotline Number: Emergency Contact & Road Assistance

NLEX Contact Numbers (Verified on nlex.com.ph)

For any emergency on NLEX, an accident, a breakdown, a road hazard, or a medical emergency, call the NLEX 24/7 hotline at 1-35000. For a life-threatening emergency such as serious injuries or fire, also call 911, the Philippines' national emergency number. NLEX Corporation does not publish a separate SMS/text number or a distinct Easytrip support line, Easytrip account queries route through the same customer relations channel below. Whichever you call, give your kilometer marker and your direction of travel first so responders can reach you.

NLEX hotline (24/7)1-35000
Customer Relations trunk line(02) 8580-8900
EmailCustomerCare@mptc.com.ph
Facebookfacebook.com/NLEXexpressways
X (Twitter)twitter.com/NLEXexpressways
National emergency911

Save 1-35000 and 911 in your phone before you travel. As you drive, keep a rough note of the last kilometer marker you passed. It is the single most useful thing you can give a responder.

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What to do in a breakdown or accident

Your first job is to make yourself visible and get away from moving traffic. Then call for help with a clear location.

  1. Turn on hazard lightsSwitch on your hazard lights immediately so approaching drivers can see you.
  2. Pull over, then get behind the barrierIf you can, ease the vehicle onto the right shoulder. Get everyone out on the side away from traffic and wait behind the roadside barrier, not next to the car.
  3. Note your location, then callFind the nearest kilometer marker and your direction of travel, then call 1-35000. If you cannot see a marker, name the nearest exit or interchange and share your phone's GPS location.
  4. If anyone is injured, call 911 tooFor injuries, fire, or a medical emergency, call 911 in addition to the NLEX hotline. Do not move seriously injured people unless they are in immediate danger.

What to tell the hotline

Give the operator a few specific details so the right help reaches the right place. Location matters most, a kilometer marker plus direction pinpoints you far faster than a nearby town name.

LocationKilometer marker + direction (e.g. 'KM 35 northbound')
VehicleType, colour, and plate number
Emergency typeBreakdown, accident, medical, or road hazard
PeopleHow many, and whether anyone is injured

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Frequently Asked Questions

How do I call the NLEX hotline?

Dial 1-35000 from any phone, available 24/7 for accidents, breakdowns, road hazards, and medical emergencies. Give your kilometer marker and direction of travel first. For life-threatening emergencies, also call 911.

What is the NLEX emergency hotline number?

The NLEX emergency hotline is 1-35000, available 24/7. For any life-threatening emergency, also call 911. Give your kilometer marker and direction of travel when you call.

Should I call 911 or the NLEX hotline?

For serious injuries, fire, or a medical emergency, call 911. For a breakdown, a road hazard, or to reach NLEX patrol on the expressway, call 1-35000. If there are injuries, it is fine to call both.

How do I describe my location on NLEX?

Use the kilometer marker signs along the expressway plus your direction of travel. If you cannot see a marker, name the nearest interchange or exit and share your phone's GPS location.

What should I do if my car breaks down in a lane?

Turn on your hazard lights, move to the shoulder if you safely can, and get everyone behind the roadside barrier, not beside the car. Then call 1-35000 with your location. Do not try to push the car or make repairs in a live lane.

Is the NLEX hotline available 24 hours?

Yes. The NLEX hotline 1-35000 operates 24/7. In an emergency it is always better to call than to wait.

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