Philippine Expressway Emergency Hotlines
Complete directory of emergency hotlines for all 13 Philippine expressways, plus national emergency numbers, MMDA, PNP Highway Patrol, and roadside assistance contacts. Save this page on your phone for quick access during emergencies.
In an emergency, call 911 immediately.
Move to the emergency shoulder if it is safe to do so. Turn on your hazard lights. Place your early warning device (triangular reflector) at least 4 meters behind your vehicle. Stay inside your car and wait for help.
General Emergency Contacts
National Emergency Hotline
PoliceThe Philippines' unified emergency number for police, fire, and medical emergencies. Operated 24/7 by the National Emergency Telecommunications Center.
PNP Highway Patrol Group
PolicePhilippine National Police unit responsible for law enforcement on national highways and expressways. Report accidents, reckless driving, or criminal activity on toll roads.
PNP Highway Patrol Group (Mobile)
PoliceMobile hotline for the PNP Highway Patrol Group. Use this number when calling from a cellphone for faster response on expressway incidents.
MMDA Hotline
GovernmentMetro Manila Development Authority traffic and emergency hotline. Covers Metro Manila expressway segments, traffic management, and road clearing operations.
MMDA Trunkline
GovernmentMMDA main office trunkline for traffic reports, road advisories, and non-emergency inquiries within Metro Manila.
Philippine Red Cross
MedicalPhilippine Red Cross emergency response hotline for medical emergencies, ambulance dispatch, and disaster response on expressways and national roads.
Philippine Red Cross Trunkline
MedicalPhilippine Red Cross main office trunkline for coordinated emergency response, blood bank inquiries, and ambulance dispatch.
Bureau of Fire Protection (BFP)
FireBureau of Fire Protection emergency hotline. Report vehicle fires, fuel spills, or fire-related emergencies on expressways.
DPWH (Department of Public Works)
GovernmentDepartment of Public Works and Highways trunkline. Report road damage, structural issues, or infrastructure concerns on national highways and expressways.
Toll Regulatory Board (TRB)
GovernmentToll Regulatory Board for complaints, toll rate inquiries, and regulatory concerns regarding Philippine toll expressways.
Expressway Emergency Hotlines
All 13 Philippine expressways have dedicated emergency hotlines and patrol units operating 24/7. Call the hotline of the expressway you are on for the fastest response.
| Expressway | Hotline | Operator | RFID | Patrol Unit |
|---|---|---|---|---|
| NLEX | 1-35000 | NLEX Corporation / MPTC | Easytrip | NLEX Patrol |
| SCTEX | (045) 499-1663Alt: 1-35000 | NLEX Corporation / MPTC | Easytrip | SCTEX Patrol |
| TPLEX | 0917-876-7717 | TPLEX Corporation | Easytrip | TPLEX Patrol |
| SLEX | 02-5318-8655 | SMC Tollways | Autosweep | SLEX Patrol |
| Skyway | 02-8893-6405 | SMC Tollways | Autosweep | Skyway Patrol |
| Skyway Stage 3 | 02-8893-6405 | SMC Tollways | Autosweep | Skyway Patrol |
| CALAX | 02-8580-8100 | MPTC | Easytrip | CALAX Patrol |
| CAVITEX | 02-8887-2287 | MPTC | Easytrip | CAVITEX Patrol |
| MCX | 02-5318-8655 | SMC Tollways | Autosweep | MCX Patrol |
| STAR Tollway | 02-5318-8655 | SMC Tollways | Autosweep | STAR Patrol |
| NAIAX | 02-5318-8655 | SMC Tollways | Autosweep | NAIAX Patrol |
| NLEX Connector | 1-35000 | NLEX Corporation / MPTC | Easytrip | NLEX Connector Patrol |
| Harbor Link | 1-35000 | NLEX Corporation / MPTC | Easytrip | Harbor Link Patrol |
Alt: 1-35000
Operator: NLEX Corporation / MPTC
Patrol: SCTEX Patrol
Towing: SCTEX Towing Service
Operator: TPLEX Corporation
Patrol: TPLEX Patrol
Towing: TPLEX Towing Service
Operator: SMC Tollways
Patrol: Skyway Patrol
Towing: Skyway Stage 3 Towing Service
Operator: SMC Tollways
Patrol: STAR Patrol
Towing: STAR Towing Service
Operator: NLEX Corporation / MPTC
Patrol: NLEX Connector Patrol
Towing: NLEX Connector Towing Service
Operator: NLEX Corporation / MPTC
Patrol: Harbor Link Patrol
Towing: Harbor Link Towing Service
What To Do in an Expressway Emergency
Car Breakdown on an Expressway
- 1
Move to the shoulder
Safely steer your vehicle to the emergency shoulder or the nearest emergency bay. Do not stop in a travel lane.
- 2
Turn on hazard lights
Activate your hazard lights immediately so other motorists can see you. If available at night, turn on your cabin lights.
- 3
Place early warning device
Set up your triangular reflector at least 4 meters behind your vehicle. This is a legal requirement under RA 4136.
- 4
Stay inside your vehicle
Remain inside your car with seatbelts fastened. Do not walk along the expressway or attempt to cross lanes.
- 5
Call for help
Call the expressway hotline or 911. Provide your location (check kilometer posts or the last exit you passed).
- 6
Wait for patrol assistance
Expressway patrol units operate 24/7 and can provide basic roadside assistance, towing to the nearest exit, or coordinate further help.
Accident on an Expressway
- 1
Check for injuries
Assess yourself and all passengers for injuries. Do not move injured persons unless there is immediate danger (fire, oncoming traffic).
- 2
Call 911
Call 911 immediately if there are injuries. Provide the expressway name, direction of travel, and nearest kilometer marker or exit.
- 3
Move vehicles if possible
If the accident is minor and vehicles are drivable, move them to the shoulder to avoid blocking traffic and causing secondary accidents.
- 4
Turn on hazard lights
All involved vehicles should have hazard lights on. Place early warning devices behind the rearmost vehicle.
- 5
Call the expressway hotline
Notify the expressway operator so they can dispatch patrol units, manage traffic, and document the incident.
- 6
Document the scene
Take photos of vehicle positions, damage, plate numbers, and road conditions. Exchange information with other drivers. Do not admit fault.
Flat Tire on an Expressway
- 1
Do not brake suddenly
If you feel a tire blowout, grip the steering wheel firmly and gradually slow down. Do not slam the brakes as this can cause loss of control.
- 2
Pull over safely
Gently steer to the emergency shoulder. Travel as far right as possible to leave space between your vehicle and the travel lanes.
- 3
Activate hazard lights and place reflectors
Turn on your hazards immediately. Place your triangular early warning device at least 4 meters behind your vehicle.
- 4
Assess if you can change the tire
If you have a spare tire, jack, and wrench, and the shoulder is wide enough to work safely, you may change the tire yourself. Always work on the side away from traffic.
- 5
Call for assistance if needed
If you cannot change the tire safely, call the expressway hotline. Patrol units carry basic tire-change equipment and can assist or coordinate towing.
RFID Customer Service
For RFID-related concerns such as balance inquiries, reload issues, disputed charges, or damaged stickers, contact the customer service team for your RFID system.
Autosweep RFID
SMC Tollways (SLEX, Skyway, STAR, NAIAX, MCX, Skyway Stage 3)
Easytrip RFID
MPTC (NLEX, SCTEX, TPLEX, CALAX, CAVITEX, NLEX Connector, Harbor Link)