In short
Pioneer's 2022 claims requirements sheet (official source)1658981769.pdf) asks owners to report a carnapping to the police and the HPG within 24 hours.
An unrecovered car is settled as a total loss, up to the insured value, once the HPG issues a certificate of non-recovery.
- CTPL
- Does not cover theft
- Comprehensive policy
- Covers carnapping and stolen parts (Section III)
- Not covered
- Theft by your employee or anyone you entrusted the car to
- Police report
- Immediately (IC standard policy); within 24 hours to police and HPG (Pioneer, 2022 sheet)
- Certificate of non-recovery
- Issued by the HPG 90 days after the report (Pioneer, 2022 sheet)
- Tariff rate
- Own damage and theft 1.25% to 3.75% of value (IC tariff, as of 1 January 2015)
Carnapping, stolen parts, belongings: what the theft clause pays
Theft sits in Section III of the IC standard policy, next to collision and fire. The clause covers burglary, housebreaking, carnapping, and "any unlawful taking of the car accessories or any part while thereon".
A stolen car and stolen side mirrors are both claims.
CTPL pays nothing for theft. The cover comes with own damage, and insurers price the two as one rate.
The IC motor tariff (official source) also lists a theft-only cover at 1.00% of value. Choose it only if you accept paying for every collision repair yourself, since theft-only pays nothing for crash damage.
| What was taken | Paid? | Note |
|---|---|---|
| The whole car, not recovered | Yes | Settled as a total loss, up to the insured value |
| The whole car, recovered damaged | Yes | Repairs paid under Section III |
| Wheels, mirrors, stereo or other parts on the car | Yes | Parts depreciation applies on cars over 3 years old |
| Bag, laptop or phone left inside | No | Malayan's FAQ excludes personal belongings taken from the car |
| Car taken by your driver or a borrower | No | Theft by an employee or anyone entrusted with the car is excluded |
| Any theft, CTPL-only policy | No | CTPL covers third parties only |
The entrusted-driver exclusion and the accessories schedule
The theft clause excludes acts "committed by an employee of the insured or any person or persons to whom the covered vehicle has been entrusted".
A hired driver or a friend who drives off with your car is outside theft cover.
The IC form also lists accessories on the schedule with their own values: air conditioning, stereo, mag wheels and others. Declare what you fitted after purchase, since the schedule caps what the insurer pays.
What each insurer covers
| Coverage | |||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Own damage and theft | Included | Included | Not listed | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Not listed | Included | Included | Included | Included | Not listed | Not listed | Included | Included | Included | Included | Included | Included | Included | Included |
| Excess bodily injury | Included | Not listed | Not listed | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Not listed | Included | Included | Included | Included | Not listed | Not listed | Optional | Included | Included | Included | Included | Not listed | Optional | Included |
| Third-party property damage | Included | Not listed | Not listed | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Included | Not listed | Not listed | Optional | Included | Included | Included | Included | Not listed | Optional | Included |
| Auto personal accident | Included | Included | Not listed | Not listed | Included | Optional | Included | Included | Included | Included | Included | Included | Optional | Included | Not listed | Included | Included | Not listed | Included | Not listed | Not listed | Included | Included | Not listed | Included | Included | Included | Not listed | Optional |
| Acts of nature | Optional | Not listed | Not listed | Not listed | Optional | Optional | Optional | Not listed | Optional | Not listed | Not listed | Not listed | Optional | Included | Not listed | Not listed | Optional | Optional | Optional | Not listed | Not listed | Included | Optional | Not listed | Included | Not listed | Not listed | Not listed | Optional |
| Riot, strike and civil commotion | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Included | Not listed | Included | Optional | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed |
| Roadside assistance | Included | Included | Not listed | Not listed | Optional | Not listed | Included | Not listed | Included | Not listed | Not listed | Not listed | Not listed | Included | Not listed | Included | Included | Not listed | Not listed | Not listed | Included | Included | Included | Included | Not listed | Included | Not listed | Not listed | Not listed |
| Loss of use | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Optional | Not listed | Not listed | Not listed | Not listed | Not listed | Not listed | Optional | Optional | Not listed | Not listed | Not listed | Not listed | Not listed | Optional | Not listed | Not listed | Included | Not listed | Not listed | Not listed |
What to do when your car is stolen
The policy wants immediate police notice on a carnapping. Insurers then build the claim on police papers, so the first visit decides how fast it moves.
Documents below are as each insurer lists them in October 2026; Pioneer's come from its 2022 sheet. The claims guide has each insurer's hotline.
- Before step 1
- The plate, chassis and engine numbers, and your policy number
- Done when
- The insurer holds the certificate of non-recovery, your originals and every key, and makes its offer
- Report to the police and HPG
Pioneer sets 24 hours for reporting to the nearest police and Highway Patrol Group office. Ask for the complaint sheet and alarm sheet.
- Notify the insurer
Call the claims line the same day. Cocogen asks for the alarm sheet from the TMC at Camp Crame.
- Wait for non-recovery
Pioneer's list says the HPG releases the certificate of non-recovery 90 days after the report. Alpha asks for the original from Camp Crame.
- Surrender papers and keys
Hand over the original CR and OR and every key. A financed car also needs the bank's loan balance certificate.
11 of 11 still to check
How a stolen car is paid out: total loss value and deductible
An unrecovered car is a total loss, so parts depreciation does not apply. The IC wording settles it on the Section III value rules and/or fair market value.
AXA states its own basis: fair market value at the time of loss, less the deductible.
The ceiling is your estimate of value on the schedule, and the 0.50% deductible still comes off. On a car insured at ₱1,200,000, that deductible is 0.50% × ₱1,200,000 = ₱6,000.
Payment is due within 30 days after proof of loss and agreement on the amount, under Insurance Code, Sec. 249 (official source). A financed car names the bank as mortgagee; the car loan insurance rules cover what banks require.
- Settlement basis
- Section III value rules and/or fair market value
- Ceiling
- Your estimate of value on the schedule
- Deductible
- 0.50% of insured value, minimum ₱2,000
- Parts depreciation
- Does not apply on a total loss
- Financed car
- Bank named as mortgagee; loan balance certificate needed